Frequently asked questions

Since 2004. The service is published in France by CYBELSOFT and has been helping its users for over twenty years: hardware detection, driver lookup, blue screen diagnosis, and a support forum that is still active.

Yes. Hardware detection, driver lookup, blue screen analysis and the toolbox are all free to use, with or without an account. The site is funded by advertising, not by reselling your data: your configurations are never sold, rented or passed on to third parties.

Yes, for anything that involves your machine. A DriversCloud agent is downloaded and then started from your browser: it is what inventories your hardware, backs up your drivers or reads your blue screens. The rest of the site — news, tutorials, toolbox, viewing a configuration that has already been detected — requires no installation.

For the installation, yes: the program sets up a system service, which requires administrator rights. For everyday use afterwards, no — a browser opened under a standard account is enough. That service opens no port and listens for nothing on your machine: nothing on it can be reached from the outside. It is the service that opens an outgoing connection to our servers, over authenticated HTTPS, through a client WebSocket that carries the real-time exchanges. No privilege elevation is requested for each detection.

No. The DriversCloud.com executable is signed with an Extended Validation (EV) code signing certificate: Windows shows the publisher's name in the confirmation window, and you can check it yourself in the file properties, Digital Signatures tab. If your antivirus still flags the program, it is a false positive: software that inventories hardware and reads installed drivers sometimes triggers heuristic scans. The name carried by the signature is that of an identified company, which has been publishing DriversCloud.com without interruption since 2004.

The site starts the agent through a protocol link that your browser must be allowed to open. If the confirmation window was declined, or if the agent is not installed on this machine, nothing happens. Start the detection again and accept opening the application. If the computer has no Internet access, use the offline detection instead.

Click the Start menu icon, then Settings. Then Apps and Installed apps. Uninstall the DriversCloud.com program from there.

The disposable account gives access to every service without signing up and with no feature restrictions, but it is deleted automatically after 30 days, along with the configurations it holds. The free account keeps your configurations, your history and your preferences with no time limit. You can create one at any time from a disposable account, without losing anything already detected.

With a disposable account, the data is kept for 30 days. With a standard account, it stays in your profile. You can delete a configuration, or delete the disposable account itself, at any time.

In the settings center, Privacy policy tab. Two actions are available there: delete all your configurations while keeping the account, or delete the account together with all your configurations and personal information. Both actions are final and irreversible.

Run a detection: the My Drivers page then lists the hardware that was recognised and the drivers available for each one, with their version. Downloading is done from that page. Remember to back up the drivers currently in place before replacing them: restoring will be far simpler if the new driver causes trouble.

From the manufacturers' official websites, and from nowhere else. The files are distributed exactly as the manufacturer publishes them, without any modification: DriversCloud.com identifies your hardware and points you to the matching driver, it repackages nothing and adds no installer of its own.

Not by itself. Detection is a read operation: the agent inventories your hardware and the drivers already present, it replaces none, removes none and installs none. The service then points you to the driver matching your hardware and makes it available to you; the decision to install it, and the installation itself, remain yours. A driver you choose to install does modify the system, as any driver installation does — which is precisely why backing up the drivers in place is offered beforehand: it lets you return to the previous state.

The Driver backup page talks directly to the agent installed on the machine: you pick the drivers to back up there, and you reinstall them later from the same screen. The machine must be powered on and the agent running for the page to respond.

Windows writes a minidump file on every blue screen. The agent collects them and the service analyses them to point out the driver or the component behind the crash. Go to the Blue screens page after a detection: the analysis is free.

It reads your machine's sensors — temperatures, fan speeds, voltages, power draw — and plots them while the agent is running. This is what you look at to diagnose overheating, a fan that never kicks in, or instability that only shows up under load.

Follow, step by step, the box about analysing another computer on the service pages. From there you can either share your phone's Internet connection, or use our dedicated offline application.

Depending on the privacy level set in your preferences, some information may be filtered out. Disabling certain modules can also cause this problem. We recommend leaving every module enabled. Finally, if a module of the DriversCloud program were to crash, the error is caught and the faulty module is disabled so that the DriversCloud program itself keeps running.

Detect your configuration. Sign in, then on the configuration page click this icon . Select the configurations you want to share, click the generate button and copy the link. Note that this link is no longer valid once the configuration has been deleted (see the previous question).

Whatever the privacy level chosen at sharing time allows. Level 0 shows the hardware only, with no personal data. Level 1 adds software, network shares and partitions. Levels 2 and 3 go as far as the IP address, running processes, logs and serial numbers: they contain sensitive data and should be reserved for someone you trust. In every case, your machine name and your Windows user name are replaced by the value anonymous before anything is sent.

The Share button on a configuration gives access to View ongoing shares, where you find the links that were generated and the people a private share was granted to. Deleting the configuration itself, from your profile, permanently breaks every link that pointed to it.

The DriversCloud.com program collects no personally identifying information without your knowledge. The agent collects nothing beyond what the services need in order to work. You can delete your configurations at any time. In your profile, under Privacy policy, you can delete all your configurations or your account whenever you want. DriversCloud does not sell any information to third parties.

In France. The application servers are located in France and the data is stored on Microsoft Azure, France region. Only the site's public images — illustrations for news articles and tutorials — go through a content delivery network and may therefore be served from any country. No configuration data is held there.

The agent sorts the information it can transmit into four levels, from hardware alone up to serial numbers. You choose the level in its settings, and identifying information is not transmitted by default. The Security and privacy page publishes the complete list, item by item, with the level each one belongs to: it is generated from the configuration the service actually uses, so it is always up to date.

The Privacy policy link in the footer reopens the consent window at any time and lets you change your choices. DriversCloud.com complies with the IAB Europe Transparency & Consent Framework and uses consent management platform no. 92.

DriversCloud.com has been tested and runs on Windows® 10 and 11. The offline application also runs on Windows 7 SP1 and Windows 8.

No. The DriversCloud agent is a Windows program, and the services that depend on it — detection, drivers, blue screens, sensors — only work on Windows. The site itself, the news, the tutorials and the toolbox remain accessible from any system.

DriversCloud.com stopped using plugins and ActiveX more than 15 years ago. It works well on any modern web browser from 2022 onwards. All it needs is support for URL protocol handlers, so that the DriversCloud agent can be associated. Every modern browser supports them.

No. The QR code generator, the URL encoder, whois, the converters and the password generator are all freely accessible, with no account and no agent installed.

The installer, yes: you may offer it for download on a specialist site — Softpedia, Clubic, 01net and the others — provided you redistribute the original file as it is, with no modification and nothing added, and credit DriversCloud.com as the source. The technology, no: it remains the property of its author. Integrating it into another site, reusing its services or offering a modified version is prohibited.

A forum thread covers the various problems encountered with the DriversCloud.com program, at this link.

Go to the Site bugs and improvements section of the forum. Create a thread once you have read the pinned topics. You can also report it to us through the contact form.